Privacy Policy

We collect information through these channels:

• Website Forms: When you fill our enquiry or contact forms, your details are sent directly to our WhatsApp or email
• WhatsApp: When you message us, we receive your name (as saved), phone number and message content
• Phone Calls: When you call us, we may note your number and requirements for follow-up
• Email: When you email us, we retain your email address and message for correspondence
• Cookies & Analytics: Our website uses cookies and Google Analytics to understand visitor behaviour and improve user experience

Your information is used strictly for the following purposes:

• To respond to your enquiry and provide a personalised window blinds quote
• To schedule a free site visit or consultation
• To communicate about your project via WhatsApp, phone, or email
• To process and fulfil your order if you proceed with a purchase
• To provide after-sales support and honour warranties
• To improve our website, products, and services based on aggregated data

We will never use your personal data for purposes unrelated to your interaction with Artful Home.

We do not sell, rent, or trade your personal information to any third party. Your data may only be shared in the following limited circumstances:

• Service Providers: Trusted partners like installation teams who need your address and contact details to complete your project
• Legal Requirements: If required by law, court order, or government authority
• Business Transfers: In case of merger, acquisition, or sale of business assets (with prior notice to you)

All service providers are bound by confidentiality and can use your information only to perform services for Artful Home.

We retain your personal information only as long as necessary to fulfil the purposes described in this policy. Typically:

• Enquiry Data: Retained for up to 2 years for follow-up and customer support
• Order Data: Retained for up to 7 years to fulfil warranty and accounting requirements
• Marketing Consent: Retained until you unsubscribe or request deletion

After this period, your data is securely deleted or anonymised.

We implement industry-standard administrative, technical and physical safeguards to protect your personal information, including:

• Encrypted HTTPS connection on our website
• Restricted access to customer data — only authorised staff
• Secure storage on protected servers and devices
• Regular review of our data handling practices

However, no internet transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

You have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Ask us to correct inaccurate or incomplete data
• Right to Deletion: Request deletion of your data (subject to legal obligations)
• Right to Withdraw Consent: Opt out of marketing communications anytime
• Right to Complain: Contact us with any privacy concern — we'll respond within 30 days

To exercise any of these rights, contact us at info@artfulhome.in.

Our website uses cookies and similar technologies to enhance user experience:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Google Analytics to understand how visitors use our site (anonymised)
• Preference Cookies: Remember your settings for a better browsing experience

You can control cookies through your browser settings. Disabling cookies may affect certain website features.

Our website may contain links to third-party websites (Instagram, Pinterest, WhatsApp, Google Maps, etc.). We are not responsible for the privacy practices of these external sites.

We encourage you to review the privacy policies of any third-party site you visit through our links.

Our services are intended for adults aged 18 and above. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify existing customers via email or WhatsApp (for material changes)

We encourage you to review this page periodically to stay informed about how we protect your data.

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (DPDP Act). Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.