Cancellation Policy

If you cancel before we begin manufacturing:

• Full refund of your advance payment will be processed within 7–10 working days
• If a free site visit has already been completed, a nominal site visit charge (as communicated) may be deducted
• No other charges apply

Refunds are made via the same payment method used for the original transaction (bank transfer, UPI, etc.).

Once we begin manufacturing — cutting fabric, assembling slats, or motorising — your order becomes non-cancellable. This is because:

• All our products are custom-made to your exact window size
• Materials are cut specifically for your order
• Custom-made blinds cannot be resold or reused

In such cases, the advance payment is non-refundable. We will, however, still deliver the finished product to you as per the original agreement.

Once your custom blinds have been delivered and/or installed, the order is considered complete and non-refundable. We do not accept returns or exchanges for the following reasons:

• The product is custom-made to your window size
• Colours and finishes were approved before manufacturing
• Installation has been completed at your premises

However, if you have a genuine concern (see section 5), please contact us within 7 days of installation and we will do our best to resolve it.

We take full responsibility for any manufacturing defects or damage caused during transit or installation. If your product arrives with a defect:

• Report within 7 days of installation with photos and a brief description
• Our team will inspect the concern (in-person or via video)
• If found defective, we will repair or replace the product at no cost to you
• In rare cases where repair or replacement is not feasible, we may offer a partial or full refund

This coverage is part of our 5-year warranty on material and workmanship.

If we deliver a product that does not match your confirmed order — wrong size, wrong colour, wrong fabric or wrong model — we will:

• Pick up the incorrect product at no cost
• Manufacture and deliver the correct product on priority
• Cover all related shipping and installation costs

Please report wrong deliveries within 48 hours of receiving the product.

When a refund is approved, the following timeline applies:

• Approval: Within 2 working days of cancellation confirmation
• Processing: 3–5 working days to initiate the refund
• Crediting: 5–7 working days for the amount to reach your account
• Total Time: 7–10 working days for the complete process

Refunds are made to the original payment method only. For cash payments, a bank transfer or UPI transfer will be used.

The following charges are non-refundable in all circumstances:

• Site Visit Charges: If a site visit was completed and a fee was charged, this is not refundable
• Custom Fabrication Costs: Once fabric is cut, the material cost is not refundable
• Installation Charges: If installation was completed, this cost is not refundable
• Motorised Components: Motors, remotes and automation items, once dispatched, are non-refundable

In rare circumstances, we may need to cancel your order. This could happen due to:

• Material unavailability despite confirmed order
• Site conditions that make installation unsafe or impossible
• Force majeure events (natural disasters, transport strikes, etc.)
• Pricing errors or technical mistakes

In such cases, we will:

• Notify you promptly with the reason
• Offer an alternative product or timeline, if possible
• Issue a full refund of any payment received, with no deduction

To cancel your order or request a refund, follow these simple steps:

• Step 1: Contact us via WhatsApp, phone or email (details below)
• Step 2: Share your order details (name, order number, product)
• Step 3: State clearly whether you want cancellation, replacement or refund
• Step 4: Wait for our written confirmation (within 24 hours)
• Step 5: Once approved, refunds are processed within 7–10 working days

For any questions, reach us at:

• WhatsApp: +91 6380655921
• Phone: +91 63806 55921
• Email: info@artfulhome.in